Technical Training
Software Applications: Training on specific software tools and applications (e.g., Microsoft Office, RiB Candy, RiB Buildsmart).
Programming Languages: Courses on coding languages such as Python, Java, C++, etc.
Database Management: Training on database systems like SQL, Oracle, and MongoDB.
System Administration: Training on operating systems and system management (e.g., Windows, Linux, macOS).
Cybersecurity Training
Security Awareness: Training on recognizing and preventing cybersecurity threats.
Compliance Training: Ensuring employees understand and comply with industry regulations (e.g., GDPR, HIPAA, ISO, SOX, NIST etc).
Incident Response: Training on how to respond to security breaches and incidents.
Cloud Services Training
Cloud Platforms: Training on using and managing cloud services such as AWS, Azure, and Google Cloud.
Cloud Security: Ensuring secure usage of cloud resources.
Cloud Migration: Training on best practices for migrating to the cloud.
End-User Training
Basic IT Skills: Training for non-technical staff on basic IT skills and best practices.
Productivity Tools: Training on tools and practices to enhance productivity (e.g., collaboration tools like Slack, Teams).
Help Desk Support
24/7 Assistance: Providing around-the-clock support for IT-related issues.
Remote and On-Site Support: Offering both remote assistance and on-site visits as needed.
Tiered Support: Providing different levels of support, from basic troubleshooting to advanced issue resolution.
Application Support
Software Maintenance: Ongoing support for software applications, including updates and patches.
User Support: Assisting users with application-related issues and queries.
Customization and Integration: Helping with the customization and integration of applications to meet specific business needs.
IT Infrastructure Support
Hardware Support: Maintenance and troubleshooting of IT hardware, including computers, servers, and networking equipment.
Infrastructure Management: Support for the overall IT infrastructure, including virtualization and cloud services.
Capacity Planning: Assisting with planning and scaling IT infrastructure to meet business demands.
User Training and Documentation
Knowledge Base: Providing a repository of training materials and documentation for self-help.
Workshops and Webinars: Conducting regular workshops and webinars to keep employees updated on new technologies and practices.
One-on-One Training: Offering personalized training sessions for specific needs.